Sustainability Report Stakeholders Stakeholders Engagement Stakeholders Feedback Customers At the heart of our strategy is our customercentric approach to conducting our business. Essential to this customer-centric approach is customer engagement. We engage with our customers: • through collaboration, information sharing and regular communication, • mutual sharing of sustainability practices • customers’ satisfaction survey where customers’ feedback on Megachem’s performance, products and services are garnered. In the Customer Satisfaction Survey done in 2024 we attained a customer satisfaction level of 86.6% which is higher than the previous year. We scored well in the categories of providing solutions to customers, regulatory support as well as sales and customer support. Suppliers We build close relationship with our valued suppliers to ensure deeper market penetration and supply continuity. We create a channel for feedback to our suppliers on the quality of products supplied to us. We also assess and audit our top suppliers to ensure we provide quality products to our customers through our vendor evaluation program. We evaluate the sustainability performance and commitment of our suppliers through sustainability assessment questionnaire and their attainment in global standards for promoting sustainability such as EcoVadis. Our suppliers also assess us to ensure we meet their sustainability standards. Suppliers increasingly value the importance of sustainability in our working relationship with them. Megachem will consistently carry out our sustainability programs to meet requirements of suppliers. In a Sustainability assessment in Mar 2024 conducted by EcoVadis, Megachem attained a score of 70 out of 100 and was ranked in the Top 15% among companies in the category of industry assessed by them. Specifically on the Sustainable Procurement component, we attained a score of 70 out of 100. Investors/ Shareholders We place great emphasis on effective communication with our shareholders by providing the following channels of communication: • a dedicated IR website www.shareinvestor.com which is regularly updated and provides investors with email alerts of latest announcements • results briefings where analysts are invited • online Q&A are conducted with shareholders and investors • results announcements, results presentation, press releases, online Q&A are made available at our website and at SGXnet • webcast of the results briefings are uploaded to our website • AGM where greater shareholders’ participation is encouraged. We have been well-recognised in areas such as shareholders communication, transparency and governance. In the Singapore Governance and Transparency Index (SGTI) 2024, our SGTI score was 76 which is above the overall mean score of 69.3. 76 ANNUAL REPORT 2024
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