Targets & Plans To achieve zero reportable accident. To comply with occupational health and safety requirements of all employees with no findings from authority. PANDEMIC The COVID-19 pandemic shocked the world and put the resilience of our system, processes and people to the test. Our investments in robust software and security system and the early adoption of digitalization and technology enabled us to continue our business without much disruptions. Hence, we stood up to the test well and emerged from this crisis relatively unscathed. SYSTEM PROCESSES PEOPLE • activating and aligning our business continuity plan to the pandemic • assessing cybersecurity risk • early adoption of digital technology • diversifying supply sources • realigning purchasing and inventory management to customers’ needs • adhering to pandemic readiness measures • mobilising people in key functions to reduce disruption to operation PRODUCT LABELLING Objective To protect humans and environment against hazardous chemicals as well as to facilitate international trade by ensuring that all chemicals moving into and out of a country are classified, packaged and labelled in accordance with a globally harmonised system. Approach Another way in which Megachem contributes to international chemical safety is through our support of the United Nations’ initiative to implement a Globally Harmonized System (GHS) of Classification and Labeling of Chemicals. GHS is a system for chemical classification and hazard communication through harmonised provisions for standardized labels and safety data sheets. Performance Highlights The GHS system of chemical classification is being adopted. 2023 2024 2025 2026 Target Non-compliance – product labelling (Singapore) 0 0 0 0 There have been no cases of non-compliance with regulations concerning product labelling in the last 3 years. Target Zero cases of non-compliance CUSTOMER SATISFACTION Objective To ensure our products and services are delivered to the satisfaction of our customers. Approach Megachem measures customer satisfaction through annual survey and seeks continuous improvement so as to deliver total customer satisfaction. Performance Highlights CUSTOMER SATISFACTION 84.0% 88.0% 86.6% 2025 2024 2023 Our customer confidence in us has not been affected even after the fire in July 2023 as is evident in the ratings over the last 3 years. FY 2025 customers ratings improved marginally from 86.6% to 88.0%. We will continue to seek areas for improvement especially in areas of supply continuity and technical support. MEGACHEM LIMITED ANNUAL REPORT 2025 96 SUSTAINABILITY REPORT
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