STAKEHOLDERS STAKEHOLDERS ENGAGEMENT STAKEHOLDERS FEEDBACK Customers At the heart of our strategy is our customer-centric approach to conducting our business. Essential to this customer-centric approach is customer engagement. We engage with our customers: • through collaboration, information sharing and regular communication, • mutual sharing of sustainability practices • customers’ satisfaction survey where customers’ feedback on Megachem’s performance, products and services are garnered. In the Customer Satisfaction Survey done in 2025 we attained a customer satisfaction level of 88%% which is higher than the previous year. We will continue to seek improvement especially in areas of supply continuity and technical support. Suppliers We build close relationship with our valued suppliers to ensure deeper market penetration and supply continuity. We create a channel for feedback to our suppliers on the quality of products supplied to us. We also assess and audit our top suppliers to ensure we provide quality products to our customers through our vendor evaluation program. We evaluate the sustainability performance and commitment of our suppliers through sustainability assessment questionnaire and their attainment in global standards for promoting sustainability such as EcoVadis. Our suppliers also assess us to ensure we meet their sustainability standards. Suppliers increasingly value the importance of sustainability in our working relationship with them. Megachem will consistently carry out our sustainability programs to meet requirements of suppliers. In a Sustainability assessment in May 2025 conducted by EcoVadis, Megachem attained a score of 68 out of 100 and was ranked in the Top 35% among companies in the category of industry assessed by them. Investors/ Shareholders We place great emphasis on effective communication with our shareholders by providing the following channels of communication: • a dedicated IR website www.shareinvestor.com which is regularly updated and provides investors with email alerts of latest announcements • results briefings where analysts, investors and media are invited • online Q&A are conducted with shareholders and investors • results announcements, results presentation, press releases, online Q&A are made available at our website and at SGXnet • webcast of the results briefings are uploaded to our website • AGM where greater shareholders’ participation is encouraged. We have been well-recognised in areas such as shareholders communication, transparency and governance. In the Singapore Governance and Transparency Index (SGTI) 2025, our SGTI score was 81.9 which is above the overall mean score of 70.9. MEGACHEM LIMITED ANNUAL REPORT 2025 83 SUSTAINABILITY REPORT
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